Terms of Service

Last updated: October 30, 2026

1. Who we are and who these terms apply to

TeamDrive is a file storage and sharing service provided by Equawire, Ontario, Canada ("Equawire", "we", "us"). These Terms of Service ("Terms") apply to everyone who signs in to TeamDrive or uses a TeamDrive share link.

TeamDrive is sold to organizations. When an organization (the "Customer") gets a TeamDrive team, the person who accepts these Terms for it confirms they have authority to bind that organization. People the Customer adds to its team ("Members") must also follow these Terms. By signing in or using TeamDrive you agree to these Terms and to our Privacy Policy.

2. The service

TeamDrive lets a team upload, organize, preview, version and share files. Each Customer gets its own separate team. Teams cannot see each other's files, members or activity.

We may improve, change or remove features over time. If we remove a feature that a Customer relies on in a significant way, we will give reasonable notice where we can.

Private copies. We also set up separate, private copies of TeamDrive for organizations, either hosted by us or installed on the organization's own servers. For a private copy, the written agreement or quote we sign with that organization sets out hosting, support, data location and fees. These Terms apply to it only where that agreement doesn't say otherwise.

Public demo. Our website offers a shared demo account so anyone can try TeamDrive. In the demo:

• anything you upload can be seen, downloaded, changed or deleted by other visitors, so don't upload anything confidential, personal or important;
• everything is deleted and replaced with sample content every night, and may be removed sooner;
• share links, account settings and some other features are turned off, and uploads are limited to small files of common types;
• section 5 (acceptable use) applies in full, and we may block anyone who misuses it.

The demo is provided as is, with no promise that it will be available or that anything in it will be kept.

3. Accounts and security

• We create a Customer's team and its first administrator. The Customer's administrators ("Admins") then add and remove Members, set folder access, and manage the team.
• Each person must use their own account. Keep your password and two-step login codes private. Admins are required to use two-step login.
• The Customer is responsible for everything done through its team's accounts, and for removing access for people who should no longer have it.
• Tell us right away at privacy@equawire.com if you think an account has been used without permission.

4. Your content

"Content" means the files, file and folder names, and other material your team puts in TeamDrive.

• You own your Content. We do not claim any ownership of it.
• You give us permission to store, copy, process, transmit and display your Content only as needed to provide, secure and support TeamDrive for you. For example, we need it to create previews, zip downloads and share links. This permission ends when your Content is deleted from TeamDrive as described in section 10.
• We do not sell your Content, use it for advertising, or use it to train artificial intelligence models.
• We do not look at your Content except where needed to keep TeamDrive working or secure, when you ask us to (for example for support), or where the law requires it.
• You confirm that you have the rights to the Content you upload and share, and that storing and sharing it through TeamDrive doesn't break any law or anyone else's rights.

5. Acceptable use

You must not use TeamDrive to:

• store or share anything illegal, including child sexual abuse material, or content that infringes someone's copyright, trademark, privacy or other rights;
• distribute malware or phishing material, or use share links to send spam;
• harass, threaten or defraud anyone;
• try to access another team's data or anyone else's account, get around access controls, two-step login or storage limits, or probe, scan or test TeamDrive's security without our written permission;
• overload, disrupt or reverse engineer the service, or resell it without our agreement.

If we reasonably believe these rules have been broken, we may remove the Content, disable share links, or suspend accounts or the team. Where it's safe and lawful to do so, we will tell the Customer and give it a chance to fix the problem first. We may report illegal content to the authorities.

6. Share links

Anyone who has a share link can download the file it points to, unless the link has a password. You are responsible for who you send links to. You can see and revoke your links at any time on the Shared links page. Links stop working when they expire, are revoked, or when the file is deleted.

7. Storage limits and fees

• Free trials. We may offer a team a free trial for a set period, usually 30 days. Trials are free and we never charge automatically when one ends. Before it ends we'll contact the team's Admins. If you decide to continue, we'll agree fees with you in writing; if not, the service ends as described in section 10, including the 30 days to download your files.
• Each team may have a storage limit. Uploads that would go over it are refused until space is freed or the limit is raised.
• Fees, billing period and payment terms are those agreed in writing between us and the Customer (for example in a quote, order or invoice). Unless stated otherwise, fees do not include taxes such as HST, which will be added where required.
• If fees are more than 30 days overdue, we may suspend the team after giving notice. Suspension does not delete your Content.
• We will give at least 30 days' notice before changing the fees for an existing Customer.

8. Availability and backups

We work to keep TeamDrive available and your files safe. Files are stored with an established cloud storage provider, deleted items go to Trash first, and permanently deleted files can usually be recovered for 30 days. However, TeamDrive may sometimes be unavailable, for example during maintenance or when a provider we rely on has an outage. We don't guarantee uninterrupted service unless we've agreed a service level with you in writing. You should keep your own copies of files that are important to you.

9. Confidentiality

We treat your Content and information about your team as confidential. We only share it with people who need it to provide TeamDrive and who are bound by confidentiality obligations, such as our hosting providers listed in the Privacy Policy, or where the law requires us to.

10. Ending the service

• A Customer may stop using TeamDrive at any time by telling us at privacy@equawire.com.
• We may end a Customer's service for any reason with 30 days' written notice, or sooner if the Customer seriously or repeatedly breaks these Terms, doesn't pay, or if we're required to by law.
• After the service ends, the team is disabled and the Customer has 30 days to ask us for access to download its Content (folders can be downloaded as zip files). After that we delete the Content, as described in the Privacy Policy.
• Admins can remove Members, and a Member's account ends when it is removed.

11. Disclaimers

To the extent permitted by law, TeamDrive is provided "as is" and "as available". We make no warranties beyond those stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose or non-infringement. Nothing in these Terms limits any rights you have that cannot be limited under applicable law.

12. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, even if we were told they were possible.
• Our total liability for all claims relating to TeamDrive is limited to the greater of (a) the fees the Customer paid us for TeamDrive in the 12 months before the event that caused the claim, and (b) CAD $100.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud or gross negligence.

13. Indemnity

The Customer will compensate us for reasonable losses and costs (including reasonable legal fees) arising from claims by third parties about Content the Customer's team stored or shared, or about the team's breach of section 5.

14. Changes to these Terms

We may update these Terms. If a change is material, we will tell Customers' Admins by email or in TeamDrive at least 30 days before it takes effect. If you continue to use TeamDrive after a change takes effect, you accept the updated Terms. If you don't agree, you can end the service as described in section 10.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario, sitting in Toronto, have exclusive jurisdiction over disputes about these Terms, unless the law where you are gives you a right to bring a claim elsewhere.

16. Other terms

• These Terms, the Privacy Policy and any written agreement with a Customer about fees or service levels make up the whole agreement about TeamDrive. If they conflict, the written agreement with the Customer applies.
• We may transfer these Terms to a company that takes over TeamDrive, including a corporation formed by Equawire's owner. We will tell Customers if that happens. Customers may not transfer these Terms without our written consent.
• If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.
• Neither of us is responsible for delays caused by events outside our reasonable control.

17. Contact

Questions about these Terms: privacy@equawire.com.